Shipping policy

 

Thank you for shopping at Your Caftan LLC. We are dedicated to delivering our premium traditional garments and accessories to you in perfect condition and as quickly as possible.

Because we manage both custom-tailored garments and specialized traditional accessories, your items are carefully handled and dispatched from our dedicated fulfillment centers.

1. Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

To provide you with the best shopping experience, our shipping times vary depending on the product collection you purchase. If your order contains items from different collections, they may be shipped separately (see Section 3).

Product Collection	Estimated Delivery Time	Shipping Method
Premium & Authentic Caftans	5 – 15 Business Days	DHL Express (Direct from our Morocco Workshop)
Caftan Belts & Traditional Jewelry	12 – 20 Business Days	Standard Secure Shipping (Specialized Accessory Center)

Please note: Delivery times are estimates and may occasionally vary due to customs clearance processing or carrier delays.

3. Multiple Packages Notice

To ensure you get your items as fast as possible, orders that include both a Caftan and a Caftan Belt/Jewelry may be shipped in separate packages. Each package will have its own unique tracking number, and they may arrive at slightly different times. This is completely normal and ensures each item is packaged according to its specific safety and quality guidelines.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number(s). Please allow 24–48 hours for the tracking information to update in the carrier's system. You can monitor your shipment directly through the link provided in your email.

5. Customs, Duties, and Taxes

Your Caftan LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Damaged Packages

If your package arrives damaged, or if an item is missing, please contact our customer support team immediately at support@yourcaftan.com with your order number and photos of the packaging so we can investigate and resolve the issue for you right away.